Privacy Policy
Safeguarding your personal data with the highest standards of digital hospitality.
1. Information We Collect
To provide a seamless booking experience on The Orielis platform, we collect the following categories of information:
- Personal Identifiers: Name, email address, phone number, and government-issued ID details (required for mandatory hotel check-in compliance).
- Booking Details: Travel dates, accommodation preferences, co-traveler names, and special requests (e.g., dietary restrictions, accessibility needs).
- Device & Technical Data: IP address, browser type, and location data to provide correct currency displays, localized tour packages, and prevent fraudulent transactions.
2. Utilization of Your Data
- Service Fulfillment: To process reservations, confirm payments, and generate your travel itinerary.
- Customer Support: To assist you with booking modifications, cancellations, and inquiries.
- Legal Compliance: To comply with local law enforcement and government mandates regarding tourist tracking and taxation.
3. Sharing with Third Parties
As a travel facilitator, sharing specific data is essential to deliver your booked services. We share your data only with:
- Service Providers: Hotels, transport providers, and tour guides will receive your name, contact details, and specific booking requirements to prepare for your arrival.
- Payment Gateways: Authorized financial partners to securely process your transactions.
- Zero Sale Policy: The Orielis strictly does not sell, rent, or trade your personal data to unauthorized third-party marketing firms.
4. Payment & Data Security
We implement robust security measures to protect your digital footprint. All financial transactions are processed through 256-bit SSL encrypted gateways.
The Orielis does not store your full credit card or CVV details on our servers. Your payment information is tokenized and processed exclusively by PCI-DSS compliant financial partners.
5. Cookies & Tracking Technologies
We use "session cookies" and strictly necessary tracking technologies to:
- Maintain your active session and remember your Cart/Itinerary selections as you browse different properties.
- Analyze site traffic to improve our platform's user interface and loading speeds.
You can modify your browser settings to decline cookies, but this may render certain booking features of our platform inoperable.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying any legal, accounting, or reporting requirements. Typically, booking records are kept for a minimum of 5 years to comply with Indian tax and corporate laws.
7. Your Data Rights
Under applicable data protection laws, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Erasure ("Right to be Forgotten"): Request that we delete your account and associated non-essential data.
- Opt-Out: Unsubscribe from marketing communications at any time via the "Unsubscribe" link in our emails.
8. Grievance Officer & Contact
In accordance with the Information Technology Act, if you have any discrepancies or grievances regarding how we process your data, please contact our designated Grievance Officer:
Email: TheOrielis@protonmail.com
Response Time: We aim to acknowledge all requests within 48 hours and resolve them within 30 days.